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WhatsApp Business

Send approved WhatsApp templates from your automations, and start automations when customers message your business number.

Experimental. Integrations are still being tested. They may not run, or may give incomplete or wrong results — check anything important yourself, and tell us what goes wrong.

Connect your WhatsApp Business number and automations can:

  • Send a WhatsApp message — one of your approved templates, like a booking confirmation or a reminder the day before, with placeholders filled in.
  • Start when A WhatsApp message arrives — someone messages your business number. Use {whatsapp.text}, {whatsapp.name} and {whatsapp.from}; reply with a template to {whatsapp.from}, add a task, or notify you.

This uses Meta's WhatsApp Business Platform — a business account and number, not the WhatsApp app on your phone.

Connect

Integrations → Chat → WhatsApp Business → Connect WhatsApp opens Meta's window. Sign in with Facebook, choose (or create) your business, your WhatsApp Business Account and the number, and approve. Daykite gets access to exactly those, and nothing else in your Meta business.

If the number is new to the WhatsApp Business Platform, Daykite registers it for you. Add a payment method in WhatsApp Manager so Meta can bill template messages.

Templates

WhatsApp only lets a business start a conversation (or reply more than 24 hours after the customer's last message) with a template Meta has approved. Make templates in WhatsApp Manager → Message templates; once approved they appear in the Send a WhatsApp message step, with a box for each of their values ({{1}}, or named ones like {{first_name}}).

Good to know

  • At most 250 messages a day per number from automations, so a looping automation can't run up a bill.
  • If a message can't be delivered — the number isn't on WhatsApp, or the customer blocked you — you get a notification saying why.
  • Each incoming message starts automations once, even if Meta sends it twice.
  • Only message people who've agreed to hear from you on WhatsApp; Meta may limit numbers that get reported.
  • Disconnect stops Daykite receiving messages. To remove its access completely, remove Daykite in Meta Business settings → Integrations.